The conditions set forth herein are agreed between DATABASE with headquarters at Rua das Maçarocas - Abrunheira Business Center Building 5 - 2710-056 Sintra, under the single registration and identification number of a corporate entity no. 501278974, with a share capital of 25,0000.00 €, and persons using the DATABASE online store website at store.database.pt, hereinafter referred to as "the User".

The parties agree that their relations will be governed exclusively by these General Conditions.




This website under the address store.database.pt designated by Online Store DATABASE is owned by the company DATABASE - Center of Micrographic Processing, LDA.




By browsing our website, you become a User that expresses the full and unreserved adherence to each and every one of the Conditions. Therefore, the user must carefully read the General Conditions of this website.




The service consists of the availability, through store.database.pt, of access to the Online Store which, in addition to providing information on a set of products and/or services, allows the User to electronically order the products disclosed therein, under the terms and conditions described herein.

The ordering of products must be done by Users aged 18 or over (18) years.

The elements and information transmitted by the User will enjoy full legal effects, recognizing the User's electronic purchases, and cannot claim the lack of signature for non-compliance with the obligations assumed.





Use of the website

The use of the Website is free of charge to the User and does not require the prior subscription or registration of the User. However, when you confirm a purchase or to access certain content, you can only access them after registration of the User.


Correct use of the website

The User must make use of this website respecting the Law and the Conditions described herein. You should never make use of this website for purposes or illicit purposes, disrespecting our General Conditions. Acts that may harm the rights and interests of third parties or any actions that damage our website, damaging it or preventing it from working normally, are also considered illegal acts that are contrary to our General Conditions.


Obtaining Content

It is expressly forbidden to copy, reproduce, modify, display, transmit or divulge in any way or for any purpose information, messages, graphics, namely menus, navigation buttons, HTML code, Java or Javascript applets, textures, drawings, files sound and / or image, photographs, recordings, logos, domains, brands, software and, in general, any type of material accessible through the website or the contents.


User registration

User registration is only required to make purchases or download content made available to us.

When you register and create your password, you should keep it secret and commit to diligent use of it. Not complying with these premises, DATABASE cannot be held liable for any damages or losses caused by incorrect use of its registration.


Obligation to observe instructions

The User undertakes to observe correctly and faithfully any instruction given by DATABASE through the Website or by any of its employees on the correct use of the Website. If you have asked for support this will be done for the contacts you have made available.


Liability for damages

 The User will be liable for damages and losses of any nature that DATABASE may suffer as a consequence of a breach of any of the obligations that are subject to the General Conditions of the Website Store.database


Duration and term

The provision of the Website and other services has an indefinite duration. DATABASE may cease unilaterally suspending or interrupting, at any time and without prior notice, the provision of the Web site's service, as well as its services and contents; always being safeguarded the orders that are in course.




In order to make purchases and download content made available to us, it is necessary for Users to provide DATABASE with certain personal data in advance.


When you register on our website, you will have a registered account that you will later use in the form of a LOGIN.

These personal data are stored in a computer and are intended only for the good management of orders, shipments, payments, commercial information and any promotional campaigns.

The User, after registering, has the right to rectify, correct, cancel or preclude any kind of contact for commercial purposes and/or promotions in his / her client area.


The data collected may be transferred to other subcontractors or for specific purposes, such as sending orders, processing payments or making a contact. All such circumstances shall be previously and duly informed by DATABASE to Users, in the cases and in the form in which it is legally required.


Nevertheless, DATABASE may disclose to the competent public authorities the Personal Data and any other information that is in its possession or is accessible through its systems and which is required in accordance with the legal and regulatory provisions applicable to the case.

Users guarantee and respond, in any case, based on the truthfulness, accuracy, validity and authenticity of the Personal Data provided and undertake to keep them updated.

For more information about how we treat your data, please consult our Privacy Policy.


Refusal, blocking the access to the website and/or the services

DATABASE reserves the right to refuse or block access to the Website, as well as its services and content, at any time and without prior notice, on its own initiative or of a third party, to users who do not comply with the present General Conditions.



Any User who wishes to place an order must first register with all the elements contained in the submitted form, including his User Name and Access Word so that it can be recognized immediately when he visits the Website again.

The correct completion of all fields is mandatory.

The User must verify that the region where he/she resides is covered by the carrier's delivery area.


This information is strictly personal, so if you forget your password, you must click on the "recover password!" Box, enter your email address and your password will be sent to your e-mail address -pass.


The user only has to register once and can change his data whenever he wants. After you register you can start your purchases immediately.

In future access you will access through the icon: log in (Login)


Applicable law and competence

To the General Conditions of the Website, DATABASE is applicable the Portuguese law. For any dispute between the parties as to the interpretation or application of the General Conditions of the DATABASE Website and for which it is not possible to reach an amicable settlement and the parties do not wish to resort to alternative means of dispute resolution.




The User accepts and acknowledges that the use of the Website, the services and any content on that gifts shall be the sole and exclusive responsibility of the User.


Database's responsibilities

All the products and services commercialized in the Online Shop DATABASE are in agreement with the Portuguese Law.

DATABASE shall not be liable for any damages suffered by the User and/or third parties due to delays, interruptions, errors and suspensions of communications that originate in factors beyond its control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties.

If for any reason of error of access to the electronic site of the Online Store DATABASE is impossible to provide service, DATABASE will not be responsible for any damages.

The queries of data and information made within the scope of this Service are presumed to be made by the User, with DATABASE declining any responsibility arising from the misuse or fraudulent use of the information obtained.


DATABASE shall not be liable for any loss or damage resulting from failure or defective performance of the Service. Not being responsible in particular for:

- (i) errors, omissions or other inaccuracies regarding information made available through the Service;

- (ii) damages caused by the User or third parties, including infringements of intellectual property,

- (iii) for non-compliance or defective performance resulting from compliance with judicial decisions or administrative or administrative

- (iv) non-compliance or defective performance resulting from the occurrence of force majeure situations, that is, situations of an extraordinary or unforeseeable nature, external to DATABASE that cannot be controlled, such as fire, power outages, explosions , wars, riots, civil uprisings, government decisions, strikes, earthquakes, floods or other natural disasters or other situations not controllable by DATABASE that prevent or impair the fulfilment of the obligations assumed.

- (v) abusive use of the service.


DATABASE does not guarantee that:


1.       The Service is provided uninterrupted, is safe, error-free or operates infinitely;


2. The quality of any product, service, information or other material purchased or obtained through the Service fulfils any expectations of the User in relation to it;

2.1- Any material obtained in any way through the use of the Service is used at the risk and risk of the User, who is solely responsible for any damage caused to his system and computer equipment or any loss of data resulting from that operation.

2.2- No advice or information, either oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.


3. You accept that DATABASE cannot in any way be held liable for any damages, including, but not limited to, damages for loss of profits, data, contents, or any other losses (even if you have been previously advised by the User about the possibility of such damages), resulting from:

3.1- The use or impossibility of using the Service;

3.2- The difficulty of obtaining any substitute for goods/services;

3.3- Unauthorized access or modification to personal databases.


Consumer obligations

1. The user undertakes to:

1.1- Provide correct personal data and addresses;

1.2- Do not use false identities;

1.3- Respect the limits of orders imposed.

2. If any of the data is incorrect, that is, insufficient, and therefore there is a delay or impossibility in the processing of the order or non-delivery, the responsibility is the User, with DATABASE declining any responsibility. In the event that the consumer breaches any of these obligations, DATABASE reserves the right to cancel future purchases, block access to the store, cancel the provision of any other services provided simultaneously by DATABASE to the same User, and also access to any of the services provided by DATABASE.


3. The use of products and services purchased for commercial purposes, namely for resale of goods, is expressly prohibited.


4. No content on this Website may be copied, reproduced, posted, downloaded, made available, transmitted or distributed in any way for commercial or other purposes.


Total agreement

The present General Conditions of the Website DATABASE constitute the total agreement between the parties regarding the subjects versed in them.

In the event that one of the clauses of these General Terms and Conditions of the DATABASE Website is declared null, by virtue of a legislative, normative or will affect the validity of the remaining clauses, which shall continue to be complied with by the parties.




The conditions set forth herein are agreed between DATABASE, LDA and the User who wishes to make a purchase at "store.database.pt", hereinafter referred to as "Customer".

The DATABASE Online Store sells its products only and only to the countries within the European Economic Community and reserves the right to exclude certain destinations. This information is made available to the User before registering as a Customer, on the Website Store.database.pt.

All information on price, products, specifications, promotional actions and services can be changed at any time by DATABASE.




The purpose of these General Conditions of Sale is to govern the orders placed by the Customer to DATABASE in the Virtual Store store.database.pt

By placing an order, Customer acknowledges that it has read, understood and accepted, without reservation, these General Conditions of Sale.

DATABASE reserves the right to unilaterally modify, at any time and without prior notice, these General Conditions of Sale and the product catalogue (Scanners, Printers, Consumables, Used, etc.) by posting on this Website a new, dated version. By placing an order after DATABASE has published the new version of its General Conditions of Sale, you agree to be bound by this updated version.


Registration and password

The Client who wishes to place an order will have to make a registration filling incorrectly and complete all the elements contained in the form presented.

By accessing the Website by entering your data (username and password), the Client is declaring that the information and declarations that he/she provides are his / her own. The use of such data (username and password) will serve as a means of proving the authorship and integrity of the operations performed by the Client on the Website, so they have the probative force established in the law for the signed private documents.

If you have forgotten your password, you must click on the "recover password" box, enter your email and the password will be sent to your email.

The Client only needs to register once and must update his / her data whenever necessary. After you register you can start your purchases immediately. For more information about the processing of your data, please consult our Privacy Policy.


The Customer undertakes to make diligent use and to keep the assigned access code and Client name secret.

The Customer is fully responsible for the use, including by third parties, of his password and other access data as well as for any orders made with such data, even without his knowledge.


Add to Cart

When placing an order through the website of the DATABASE Virtual Store, the Client makes a proposal to purchase the products that he has selected under these General Conditions of Sale.

The customer makes the order through the website: store.database.pt

- From the online pages of products;

- Or through the search simply by entering the product name in the field "Search".

To finalize your order, the Client must indicate, in particular, the following information, by logging in with the email and password:

- Items were indispensable to the processing and dispatch of your order (Billing Address, Delivery Address, Payment Type and Remarks).

As soon as you receive an order from the Customer by electronic means, DATABASE will acknowledge receipt of the order by sending a communication containing the basic identification of the order to the electronic address, indicated or used by the Customer.


If after verification of the existence of stock, and the receipt of the payment, if there is an anomaly, this fact will be communicated to the Client by e-mail by DATABASE.

DATABASE will execute the orders received online according to available stocks and after confirmation of receipt of the payment, undertaking to comply with the order no later than 30 days from the day following the conclusion.

In the absence of availability of the product, DATABASE undertakes to inform Customer of this fact and to reimburse it of the amounts paid within a maximum period of 30 days from the date of knowledge of that unavailability.


DATABASE is archived, in reliable and long-lasting support the contracts made, as well as the orders and invoices.


The dimensions and specifications of the equipment and consumables indicated here are taken from the own specifications manuals.


Due to the different calibrations of computer monitors and mobile devices, the colours of the products in our online store may not correspond to reality.


Prices and delivery charges

The prices paid by Customers for the articles they order are displayed on the DATABASE website at the date the order is placed, including VAT.

Any modification to the applicable VAT will be reflected in the prices of the products.

The Customer will pay a fee corresponding to the service of processing of the order and shipping costs, charged according to the values ​​indicated on the Website and calculated, in particular, depending on the size, weight and place of delivery of the order.

DATABASE reserves the right to change prices and shipping costs at any time in the case of errors in writing, printing or calculation.



In the DATABASE Virtual Store, two payment methods are available to the Customer:

- Multibanco - payment can be made in ATMs or through "Home Banking", in the area of ​​payment of services, using the Client for this purpose the entity, reference and value presented after completing the purchase process;

- Bank transfer - payment must be made to the account number provided in your order and for faster processing of your order, we recommend you send us proof of your transfer to the email: soporte@database.pt



Orders may be shipped to Mainland Portugal and the Islands, as well as to other EEC countries, except for excluded countries. If you reside outside the Delivery Zones, you can not place orders.

We don't send orders with cash on delivery.

No orders are sent to PO Boxes.

Orders will only be sent after confirmation of stock and payment, being sent by a partner company of DATABASE, specialist in this type of service.

The delivery of orders will be made to the address indicated by the Client when placing the order.


DATABASE undertakes to deliver the ordered items within a period not exceeding 30 days and according to the delivery times of the carrier.

Upon receiving the order, the Customer must verify that it is in perfect condition. Without prejudice to your rights under the law, in the event of any abnormality, including visible damages outside the box, that may compromise its contents, the Customer shall reject receipt of the order referring to that anomaly in the delivery Carrier and get in touch within 7 days of delivery, with our services, having for this of several means of communication:


Telephone General: +351 214 448 470

Fax: +351 214 448 479

(Monday to Friday, from 9:30 a.m. to 1 p.m. and from 2:30 p.m. to 5:00 p.m.)

E-mail: contacto@database.pt


Right of free resolution (Return)

The Client may exercise the right of withdrawal without requiring any compensation within 14 (fourteen) days from the day on which the Customer acquires the physical possession of the property.

In order to exercise this right, the Client may use the draft indicated below and must indicate all his / her identification data, the subscribed service that he/she wishes to resolve and the date of subscription. The communication must be made, by letter, through the return of the acquired good, or by another suitable and provable means of proof within the deadline defined above.

The consumer must, within 14 (fourteen) days from the date of the communication of the resolution, return the goods to DATABASE under proper conditions of use.

The packaging must be returned complete, as it has been delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document proving receipt of the product. The packaging and the indicated documents should be sent to the following address:



Contact Us

Abrunheira Business Center, Building 5

2710-056 Sintra



You should only complete and return this form (draft) if you want to terminate the contract


Declaration of Contract Resolution [Minutes]


"I hereby inform that I resolve my purchase and sale agreement for the following item [insert equipment reference] requested on or received on [insert order date or delivery date according to the situation], [insert buyer identification], [Buyer's postal address], [Letter date], [Buyer's signature] *

* Signature of the consumer: only if this form is notified in the paper form "


You can send the previous form (draft) on paper to the address:


Contact Us

Abrunheira Business Center, Building 5

2710-056 Sintra



Or by digital means to our e-mail: contacto@database.pt


In case the customer exercises the right of free resolution, DATABASE will refund within 14 days the amounts paid by the Client, including the costs of delivery of the goods, except for any expenses directly resulting from the return of the same.

The return of the payment will be made by bank transfer.

In case the Customer exercises the right of free resolution, he must keep the goods in order to be able to return them to DATABASE under proper conditions of use, within 14 (fourteen) days from the date on which he communicated his decision resolution.


Conditions for return of articles

Equipment (scanners and printers):


- The equipment must be returned in the same boxes in which they were sent;

- Can not show signs of use;

- Scratches; broken or missing parts




- Consumable returns are not accepted after the boxes have been opened. Only returns of consumables are accepted in the original boxes without opening signs.


Non-return items:


- Software

- Download solutions in a digital format

- Used equipment

- Equipment purchased in 2nd hand

- Formation



Without prejudice to the right of withdrawal set forth in the previous paragraph, the products can not be exchanged, nor can the contract be solved with the consequent repayment of the amounts paid, unless there is evidence of a defect.

In the event of a defect in the product, any replacement will result in the return of the product purchased by the Customer, and the return and forwarding expenses borne by DATABASE.

All articles have a legal guarantee of 2 (two) years and may or may not have a contractual guarantee.


The contractual warranty is considered effective as of the date of sale of the equipment to the Customer, and therefore, the Customer may only exercise his additional rights under the same upon presentation of the original or a copy of the purchase invoice.


Equipment excluded from the scope of the guarantee is subject to the following conditions:

• Have passed the legal warranty period (2 years);

• Indicate defects due to improper use (unskilled handling) of poor maintenance (eg product drop) or disconfirming with the respective manufacturer's instructions for use;

• For which the Customer does not present the purchase invoice

Any contact with the DATABASE Virtual Store should be done through institutional contacts:


Telephone General: +351 214 448 470

Fax: +351 214 448 479

(Monday to Friday, from 9:30 a.m. to 1 p.m. and from 2:30 p.m. to 5:00 p.m.)

E-mail: contacto@database.pt

If your equipment malfunctions and is not a manufacturing defect (see the previous section), you can ask us for some information through the same contacts.



The Customer shall not require DATABASE any compensation in excess of the purchase price of the products at the origin of the claim. DATABASE will not be responsible for any damages related to this agreement, products sold in the DATABASE Virtual Store, or the use of the Website.


Technical assistance

The equipment offered for sale on the website of DATABASE, are assisted by the brands themselves. For any technical problem, you should contact the respective brands, through their own channels.


The equipment offered for sale in our virtual store has, in its majority, direct technical support with our suppliers through the extensions of guarantee or AUR's (Advanced Unit Replacement) involved in its commercialization.


This type of guarantee must be claimed by the final customer in order to accelerate the process of replacing equipment with a technical malfunction. Information about the guarantee that is associated with the product marketed is presented in the technical data sheet or in the product description.


For equipment that does not have this kind of guarantees, the customer must contact DATABASE via electronic mail to support@database.pt.

The procedure in these cases involves the preparation of a budget for equipment repair.


The budget is made through telephone diagnosis and without associated costs.

After this diagnosis and acceptance of the repair of the equipment by the Customer, there are two possible ways of sending the equipment to our facilities in Sintra:


• The Customer can go to our facilities and make the delivery

• The Customer can send your equipment through courier, mail, etc ... to our facilities.


In both scenarios, a DATABASE document will be sent via email to the repairer.


Miscellaneous provisions

The parties agree that their relations will be governed exclusively by this agreement, executed in the Portuguese language, excluding any conditions that have been previously made available on the Website.

This contract is also available in English and Spanish.

In case one of the clauses of this contract is declared null and void by virtue of a legislative, normative or judicial change, this will not affect the validity of the remaining clauses, which shall continue to be complied with by the parties.

In cases not covered, the relations between the parties shall be governed by the legislation in force, in particular, the provisions of Decree-Law No 24/2014 of 14 February concerning contracts concluded at a distance and off-premises, as currently drafted.


Duration and term

The provision of the Website and other services has an indefinite duration.

DATABASE may terminate the unilateral suspension or interruption of the provision of the Website and/or any of the Services at any time and without prior notice.


Applicable law

To the General Conditions of the Website, DATABASE is applicable the Portuguese law.

For any dispute between the parties as to the interpretation or application of this contract for which it is not possible to reach an amicable agreement, the Court of the District of Lisbon



In the event that the Client considers that his request has not been completely satisfied, he may lodge a complaint with DATABASE by sending an e-mail to support@database.pt.


The complaint must be submitted within a maximum of thirty (30) days, counted from the knowledge of the facts by the User, being recorded in the information systems of DATABASE that should decide the complaint and notify the interested party within a maximum period of thirty (30) days from the date of receipt.


You can also make your complaint through the Claims Book in electronic format.



Dispute Resolution

To the Center for Consumer Conflict Arbitration of Lisbon, accessible at http://www.centroarbitragemlisboa.pt/



Electronic Dispute Resolution Platform



Electronic Complaint Book



More information on the Consumer Portal




Last updated: 3/18/2019